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Customer Privacy Notice

Maetrix is committed to maintaining strong protections for our customers, products, and company. We believe in building and maintaining trust, reducing risk, and simply doing what is right.  We protect your privacy and provide you with a positive experiences on our websites and while using our products, services, and solutions.

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Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, share, and safeguard your information in order to offer you the most seamless products and services.

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This Privacy Statement applies to Maetrix Solutions website and any solutions that link to or reference this Privacy Statement and describes how we handle Personal Data and the choices available to you regarding collection, use, access, and how to update and correct your Personal Data.   To the extent a specific notice for a website or solution differs from this Privacy Statement, the specific notice will take precedent. If there is a difference in translated, non-English versions of this Privacy Statement, the U.S.-English version will take precedence.

 

What is Personal Data?

"Personal Data" is any information that can reasonably be used to identify an individual, or otherwise make an individual identifiable, and may include name, address, email address, phone number, login information (such as account number and password), social media account information, or payment card number.

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The types of Personal Data we may process depend on the business context and the purposes for which it was collected. It may include:

  • Contact, subscription, and account/registration details, as well as online identifiers

  • Login credentials where we require an account be made 

  • Communications content (such as audio, video, text), social media and discussion forum, or other communications details when you interact with Maetrix

  • Details of an individual's business and other interests and opinions (such as information held in a customer relationship management database) 

  • Information about the user and usage of our websites and solutions, including System Information such as device identifiers and telemetry (such as IP or MAC address) when such data is linked or tied to a specific individual’s device

If we link other data with your Personal Data, we will treat that linked data as Personal Data.

 

Collection and use of your Personal Data

We may collect data, including Personal Data, about you as you use our websites and solutions and interact with us. We also acquire Personal Data from trusted third-party sources and engage third parties to collect Personal Data on our behalf, in accordance with applicable laws.

We may use your Personal Data for the purposes of operating and helping to ensure the security of our business; delivering, improving, and customizing our websites and Solutions; sending notices, marketing, and other communications; and for other legitimate purposes permitted by applicable law.

We collect Personal Data for a variety of business reasons, such as:

  • Customer relationship management and administration

  • Order processing, including billing and payment

  • Asset recovery and product returns and replacements

  • Creating and managing user accounts

  • Provisioning websites and Solutions and enabling the use of certain features

  • Analyzing, personalizing, improving accuracy, and enhancing user experience, communications, and interactions

  • Sending communications to you, including for marketing or customer satisfaction purposes, either directly from Maetrix or from our partners

 

 If you choose to provide Maetrix with a third party's Personal Data (such as name, email, and phone number), you represent that you have the third party's permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals. Third parties may unsubscribe from any future communication following the link provided in the initial message or by submitting an email to info@maetrixsolutions.com. In some instances, Maetrix and the third parties we engage may automatically collect data through cookies, web logs, web beacons, and other similar applications. 

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